Legal

Privacy Policy

Last updated: 21 August 2026

OnX IPTV ("we", "us", or "our") operates the website onxiptv.com. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

Information you provide

• Contact details — name, email address, and (where you contact us) your WhatsApp number;
• Order information — the plan you purchase and related transaction records;
• Support correspondence — messages you send us.

Information collected automatically

• Technical data — IP address, browser type, device type, and pages visited;
• Cookies and similar technologies — see the Cookies section below.

2. How We Use Your Information

We use personal information to:

• Provide, activate, and support your subscription;
• Process orders and communicate about them;
• Respond to enquiries and provide customer support;
• Improve our website and services;
• Meet legal, tax, and regulatory obligations;
• Detect and prevent fraud or unauthorised use.

3. Legal Basis and Consent

Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent, except where otherwise permitted or required by law. By using the Service, you consent to the practices described in this policy.

4. Sharing and Disclosure

We do not sell your personal information. We may share it only with:

• Service providers — payment processors, hosting, and communication tools that help us operate, bound by confidentiality obligations;
• Legal authorities — where required by law or to protect our rights.

5. Data Retention

We keep personal information only as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to resolve disputes. When no longer needed, it is securely deleted or anonymised.

6. Cookies

Our website uses cookies to keep it functioning, remember preferences, and understand how it is used. You can control or disable cookies through your browser settings; some features may not work correctly without them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Withdraw consent to certain uses (this may limit our ability to provide the Service);
• Request deletion of your information, subject to legal retention requirements.

To exercise any of these rights, contact us using the details below.

9. International Transfers

Your information may be processed or stored by service providers located outside your province or Canada. Where this occurs, we take reasonable steps to ensure it remains protected in a manner consistent with this policy and applicable law.

10. Children's Privacy

The Service is intended for adults. We do not knowingly collect personal information from anyone under the age of majority. If you believe a minor has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest version. Material changes will be posted on this page.