Frequently Asked Questions

---

Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media.

Fire stick : Powerful WiFi Only - No favorite list - No regular remote control - No recording  

Dreamlink T2: Must plug by Ethernet Cable for best experience -Normal Remote Control - Favorite List Feature - You Can Record with USB stick

Buzz TV: Must plug by Ethernet Cable for best experience -Normal Remote Control - Favorite List Feature -  Recording with USB stick 

Yes, but you will need 2 different Subscriptions.  

1 subscription can be used on as many devices as you want but you can watch only on 1 device at ONE time. 

If you require multiple subscriptions/devices click the appropriate link.

FIND OUT HERE! 

Perfect, you can install the software yourself , use our email setup guide you or use our live agent setup guide features and we will help you connect it to our services.

It can take approximately 5 minutes to activate or renew an account.

Don't worry we got you covered. You get 1 Year warranty on the device..

We never disclose the personal information of our clients or supporters to third parties. SSL Secured

Yes , 30 days trial for 10$ and 24 Hours Trial. 

Keep in mind 24hour trial is limited on a monthly cycle.

No, there is only one package which has access to all of the channels,  we only have 1 package at 15$ a month and 2 servers to choose from.

Please check your Junk Folder and add us to your contact list. Click here to find out how 

Canadian Dollar - CAD

Yes, you can change langues on the top right corner of the page.

No, its pay as you go, if you ever want it to stop just don't renew.

We stand behind our product, services and clients We are the only IPTV Company that guarantees your subscription, your device and provide you with 24 hours online customer service, plus we have invested most our time and energy on researching the best devices, application and servers for IPTV Streaming, so you can get the best experience possible.

Some devices are better for different situations, we have tested many devices and we narrowed it down to the 3 best and affordable for IPTV.

Recommended Internet Speed for Best experience with IPTV :

For wireless (WIFI) connection - 50Mbps

Hardwired by Ethernet Cable -  20Mbps

Using the ethernet cable as connection is always better then WIFI.

Keep in mind the more devices you have connected to your internet network the more speed you going to need.

Yes, or we can use the one you have.

No, our software has an embedded VPN .  100% secure auto- rotate IP  Make sure not to use your VPN this will stop the software form opening.

This problem can be from multiple reasons.  

Why iptv keeps freezing ?

That's a good question to have almost prefect iptv depends on 3 factors.

1. Good Stable Internet
2. Recommended IPTV device 
3. Very Good Provider

If any one of these factors get neglected you will have a bad experience and will not enjoy IPTV .

This will cause lagging, freezing, black screen or wont even work or connect.

If you noticed issues with any channels you can report them and our tech team will fix the issue immediately if the problem is coming from our end (Report channel here)  

Check out our troubleshoot guide below 

Black Screen Issues: 

Black Screen is caused by internet connection issue with your device or your internet.

An other cause is portal URL entered in wrong location or mistake in Portal address.

How to fix black screen check list:

1. Hold back or exit depending on your TV box and exit after the warning message, make sure you see a warning message before you exit. Then reopen.
2. Check your portal URL for mistakes, this usually happens when you first configure the app and made a mistake.
3. Disconnect your device from your tv and unplug from power supply. Wait 3-5 minutes and try again.

How to fix Image But no sound:

• Stbemu Pro app requires the correct media player, media player should always be set to ''LJK''

How to :

1. Go on any channel full screen 
2. Hold the OK /(Enter) button 
3. A pop up screen will appear to the right 
4. Go in media player and set to ''LJK''

If you are using a different app , the next option is to report the channel. If the problem is coming from our end our team team will fix the issue right away.

Report Channel

If the problems is not resolved request a reset

Other Troubleshooting Options : 

1. Clear caches
2. Check your internet speed , by doing a google speed test : '' speed test '' - 
3. Hardwire your device to the internet directly by Ethernet cable instead of using wireless (wi-fi) connection, if possible.
4. Sill have issues ? Connect with a agent

If you reset your device to factory settings and need a reconfiguration, you will be charged a re-configuration fee or 15$ plus any additional requirements. Its your responsibility to keep the App intact and not change any settings or reset to factory. Before anything you should contact us to see what's the problem.

You can contact our ONX IPTV Support team with our  online chat  , Email us at Support@ONXIPTV.COM   or connect with live agent