FAQ

---

WHAT IS IPTV?

Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media.

WHATS THE DIFFERENCE BETWEEN THE 3 DEVICES?

Fire stick : Powerful WiFi Only - No favorite list - No regular remote control - No recording 

Buzz TV: Must plug by Ethernet Cable for best experience -Normal Remote Control - Favorite List Feature -  Recording with USB stick

Dreamlink T2: Must plug by Ethernet Cable for best experience -Normal Remote Control - Favorite List Feature - You Can Record with USB stick

CAN I CONNECT 2 BOXES AT THE SAME TIME?

Yes, but you will need 2 different Subscriptions. 

CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES? 

1 subscription can be used on multiple devices but, you can watch only on 1 device at the ONE time. 

WHAT IF I NEED 3 OR MORE DEVICES OR MULTIPLE  SUBSCRIPTIONS?

If you require multiple subscriptions/devices click the appropriate link.

WHAT THE DIFFERENCE BETWEEN THE 2 SERVERS ONX OK2 AND EDGE TV?

FIND OUT HERE!

I ALREADY HAVE A ANDROID BOX ?

Perfect, you can install the software yourself or give us a call to guide you and we will help you connect it to our services.

HOW LONG WILL IT TAKE YOU TO ACTIVATE MY SERVICE?

It can take approximately 5 minutes to activate or renew an account.

WHAT IF MY DEVICE STOPS WORKING?

Don't worry we got you covered. You get 1 Year warranty on the device..

DO YOU PROTECT MY PRIVACY?

We never disclose the personal information of our clients or supporters to third parties. SSL Secured

ARE THERE DIFFERENT PACKAGES THAT I CAN ORDER?

No, there is only one package which has access to all of the channels, 

we only have 1 package at 15$ a month.

DO YOU OFFER ANY DEMO/TRIAL ACCOUNTS?

Yes , 30 days trial for 10$

I NEVER RECEIVED AN EMAIL 

Please check your Junk Folder and add us to your contact list. Click here to find out how

WHAT CURRENCY IS THE PRICES ?

USD/CND depending on your location

DOES THE WEBSITE SUPPORT MULTIPLE LANGUES?

Yes, you can change langues on the top right corner of the page.

DO I NEED TO SIGN A CONTRACT?

No, its pay as you go, if you ever want it to stop just don't renew, but we provide payment plans this requires a contract to be signed.

WHATS THE DIFFERENCE BETWEEN ONX IPTV AND OTHER IPTV COMPANY?

We stand behind our product, services and clients We are the only IPTV Company that guarantees your subscription, your device and provide you with 24 hours online customer service, plus we have invested most our time and energy on researching the best devices, application and servers for IPTV Streaming, so you can get the best experience possible.

WHY DO YOU HAVE MULTIPLE DEVICES?

Some devices are better for different situations, we have tested many devices and we narrowed it down to the 3 best and affordable for IPTV. 

WHAT TYPE OF INTERNET CONNECTION DO I REQUIRE?

Any high speed internet with unlimited bandwidth should work well, we recommend  you plug in the Ethernet CABLE directly, to have a more stable connection

WIFI connections will also work.(on some devices) 

DO YOU PROVIDE MAC ID?

Yes, or we can use the one you have.

DO I NEED A VPN?

No, our software has an embedded VPN . 

100% secure auto- rotate IP 

Make sure not to use your VPN this will stop the software form opening.

MY IPTV IS FREEZING/BUFFERING PROBLEM 

This problem can be from multiple reasons. 

First of Understand that IPTV can never be at 100%

Its normal for some channels to freeze or lose sounds sometimes, but this should not be happening to all the channels and not all the time. If you noticed issues with any channels you can report them and our tech team will fix the issue immediately if the problem is coming from our end (Report channel here) 

If you follow our equipment requirements, you can eliminate the device as the cause in most cases. Most likely its the server slowing down from our end but it will auto correct with time or and our team will get on it , it can be your internet connection slowing down , again only time will fix this problem. We understand this may be a inconvenience to some users and if so maybe IPTV is not for you.

Also Try troubleshooting

RE-CONFIGURATION

If you reset your device to factory settings and need a reconfiguration, you will be charged a re-configuring the app fee or 15$. Its your responsibility to keep the App intact and not change any settings or reset to factory. Before anything you should contact us to see what's the problem.

Troubleshooting

Restart Your box, It can be due to poor bandwidth service. Usually IPTV BOX will Auto -fix it self within seconds. Try changing channel and return back . If you're not using a fire stick make sure your device is plugged in directly to the Ethernet with a cable. Close the app and reopen , the only way to close the app is to hold back button and exit after warning message.

Other Troubleshooting Options :

- Clear caches

- Disconnect your device from power source and TV, wait 2 minutes and try again

- Check portal URL for mistakes

- Check your internet speed , by doing a google search for : ''speed test''

- Plug your device to the internet directly by wire instead of wireless (wi-fi) connection if possible

WHERE CAN I ASK SUPPORT QUESTIONS?

You can contact our ONX IPTV Support team with our  online chat  , Email us at Support@ONXIPTV.COM  

Any Warranty ?

Yes, 1 Year on all devices and your subscription is also protected ,

(only when you buy the box from us)

What happens if I use my own TV Box?

When using your own box you lose the 1 year warranty and signal protection,

since we know they are problematic devices not designed for IPTV. We highly recommend you to upgrade your device.  We most likely in some situation not board you to our service if you are using a inferior device then recommended, in order to protect our brand and reputation and quality service.

Refunds?

No, All Sales are final on the subscriptions, if you buy a device from us, you have 10 days money back guarantee on device.

Shipping

Free Express Shipping Worldwide 1-5 days depending on your location, tracking number included with signature required on delivery.

Payments:

We only accept Debit/Credit card, EFT (Electronic Fund Transfer For Canada Only ) and Bitcoin.

Payment declined By EFT:

Any payment made by EFT (Electronic Fund Transfer) 

You must have the balance available for 5 days in your account in order to the transaction to be completed. 

If payment is declined for what ever reason service interruption may accrue, if balance doesn't get paid in a timely matter (immediately) bank fees will apply. 

Exceed 3 EFT declines you will no longer be eligible to pay by EFT.