FAQ
Frequently Ask Questions
WHAT IS IPTV?
Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media.
WHATS THE DIFFERENCE BETWEEN THE 3 DEVICES?
Fire stick : Powerful WiFi Only - No favorite list - No regular remote control - No recording
Buzz TV: Must plug by Ethernet Cable for best experience -Normal Remote Control - Favorite List Feature - No Recording
Dreamlink T2: Must plug by Ethernet Cable for best experience -Normal Remote Control - Favorite List Feature - You Can Record with USB stick
CAN I CONNECT 2 BOXES AT THE SAME TIME?
Yes, but you will need 2 different Subscriptions.
CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?
1 subscription can be used on multiple devices but, you can watch only on 1 device at the ONE time.
WHAT IF I NEED 3 OR MORE DEVICES OR MULTIPLE SUBSCRIPTIONS?
If you require multiple subscriptions/devices click the appropriate link.
I ALREADY HAVE A ANDROID BOX ?
Perfect, you can install the software yourself or give us a call to guide you and we will help you connect it to our services.
HOW LONG WILL IT TAKE YOU TO ACTIVATE MY SERVICE?
It can take approximately 5 minutes to activate or renew an account.
WHAT IF MY DEVICE STOPS WORKING?
Don't worry we got you covered. You get 1 Year warranty on the device..
DO YOU PROTECT MY PRIVACY?
We never disclose the personal information of our clients or supporters to third parties. SSL Secured
ARE THERE DIFFERENT PACKAGES THAT I CAN ORDER?
No, there is only one package which has access to all of the channels,
we only have 1 package at 15$ a month.
DO YOU OFFER ANY DEMO/TRIAL ACCOUNTS?
Yes , 30 days trial for 10$
I NEVER RECEIVED AN EMAIL
Please check your Junk Folder
WHAT CURRENCY IS THE PRICES ?
USD/CND depending on your location
DOES THE WEBSITE SUPPORT MULTIPLE LANGUES?
Yes, you can change langues on the top right corner of the page.
DO I NEED TO SIGN A CONTRACT?
No, its pay as you go, if you ever want it to stop just don't renew.
WHATS THE DIFFERENCE BETWEEN ONX IPTV AND OTHER IPTV COMPANY?
We stand behind our product, services and clients We are the only IPTV Company that guarantees your subscription, your device and provide you with 24 hours online customer service, plus we have invested most our time and energy on researching the best devices, application and servers for IPTV Streaming, so you can get the best experience possible.
WHY DO YOU HAVE MULTIPLE DEVICES?
Some devices are better for different situations, we have tested many devices and we narrowed it down to the 3 best and affordable for IPTV.
WHAT TYPE OF INTERNET CONNECTION DO I REQUIRE?
Any high speed internet with unlimited bandwidth should work well, we recommend you plug in the Ethernet CABLE directly, to have a more stable connection
WIFI connections will also work.(on some devices)
DO YOU PROVIDE MAC ID?
Yes, or we can use the one you have.
DO I NEED A VPN?
No, our software has an embedded VPN .
100% secure auto- rotate IP
Make sure not to use your VPN this will stop the software form opening.
MY IPTV IS FREEZING/BUFFERING PROBLEM
This problem can be from multiple reasons.
First of Understand that IPTV can never be at 100%
Its normal for some channels to freeze or lose sounds, but this should not be happening to all channels and not all the time. If you follow our requirements, you can eliminate the device as the cause. Most likely its the server slowing down from our end but it will auto correct with time or it can be your internet connection slowing down, again only time will fix this problem. Try troubleshooting also
Troubleshooting
Restart Your box, It can be due to poor bandwidth service. Usually IPTV BOX will Auto -fix it self within seconds. Try changing channel and return back . If you're not using a fire stick make sure your device is plugged in directly to the Ethernet with a cable. Close the app and reopen , the only way to close the app is to hold back button and exit after warning message.
WHERE CAN I ASK SUPPORT QUESTIONS?
You can contact our ONX IPTV Support team with our 24/7 online chat , Email us at Support@ONXIPTV.COM or Call/Text Us at: 438-804-3438
Any Warranty ?
Yes, 1 Year on all devices and your subscription is also protected ,
(only when you buy the box from us)
What's Signal Protection?
If you buy a device from us we guaranty the subscription , if you lose connection for all channels for 24 hours we will credit you 1 month. We're so confident in our technology after all the time and energy spent on perfecting the service for clients to enjoy real IPTV.
What happens if I use my own TV Box?
When using your own box you lose the 1 year warranty and signal protection,
since we know they are problematic devices not designed for IPTV.
Refunds?
No, All Sales are final on the device, you have 10 days money back guarantee.
Shipping
Free Express Shipping Worldwide 1-5 days depending on your location, tracking number included with signature required on delivery.
Payments:
We only accept Etransfer, ECheck and Bitcoin
