To cancel your subscription please contact our live chat department.
When purchasing a product from us you will receive 10 days money back guaranty only on the device .
You must advise us by email/phone/chat/text before the 10th day from product date
delivered for a refund to apply,
you are responsible for the return shipping cost. After the 10th day all sales are final.
No refunds on any subscriptions. All subscription sales are final.
When purchasing a product from us you will receive 1 Year warranty on the device
(check out the FAQ page)
10 Days Money Back Guaranty You must advise us by email/phone/chat/text before the 10 day from product date delivered for a refund to apply, you are responsible for the shipping cost. After the 10th day all sales are final.
Warranty on device, if for any reason your device fails you, excluding improper care, we will switch your device for the same value for free for a maximum times of 3.
Signal Protections, if your signal fails you for more then 24 hours for all channels, we will credit you 1 month. (excluding lags, cutting, freezing, time lap... Void Warranty and Protection When you use our service with your own device you void your warranty and subscription protection.
IPTV Reseller violation:
Any miss use of credit, information , branding imitation or copy, miss use of product/service, or any association, not fulfilling obligation as reseller.
We reserve the right to terminate any account on behalf of our discretion.me remaining. No refund or any credit will be issued.
You can use multiple devices with 1 Mac Address but not at the same time.
Client violation Section .2:
Any miss use of credit, information , branding imitation or copy, miss use of product/service, or any association, not fulfilling obligation as reseller. We reserve the right to terminate any account on our discretion. No refund or cancellation at any point will be authorized. No talk provision: is a contractual provision which prohibits the parties to an agreement from disclosing the terms of the agreement or anything related to the formation of the agreement to nonparties. Such clauses are also known as confidentiality clause or nondisclosure clause. All members using this service automatically agree to the terms and conditions.
None payment violation
if you don't pay the monthly payment the subscription will end and will not renew automatically. If you provide invalid information on checkout, your order will be canceled.
If you place an order and not pay the payment within 2 hours your order will be canceled.
Early Termination ONXIPTV.com reserve the right to cancel/terminate/ban any account under our discretion at anytime, if we find any improper use of our service/product.
in any case a check gets returned, your account will be temporarily disabled until payment has been completed.
If payment doesn't get rectified in a timely manner, ONX IPTV holds the right collect on the debt. Fees will apply as of 30 days of the notice.
A bank return fee will be applied and late fees.
Products are shipped by Express Canada Post with tracking and signature on delivery for free.
Clients who have selected auto debit must sign a letter of certification to guaranty no chargebacks can be made until communicating with our financing department for cancellation or termination of account.
If you wish not to sign this letter you can only renew without auto debit renewal by purchasing online on our shop page each time you need to renew.
No chargeback is tolerated and if violated you will be banned from using our services and associated partners.
When choosing no help install software: this will exclude any help from our agents. Selecting this option will require you to have some knowledge about the system software. You must provide Mac Address, and we will provide the URL. No other help will be offered.
Selecting help with software, this will initiate a call from 1 of our agents in order for us to help you install and configure the application.
There is a cost associated with the setup ranging from 5$ to 10$ to help you configure and setup the app.You can take email guide do it yourself or live agent guide helping every step of the way.
All Amazon Products require Pro version of the application any other Android you can get it for free as long as you have google play store.
Payment Plan is designed for people who want to pay on a monthly bases including the TV box.
Must take a 1 year contract and follow the terms and conditions associated with payment plan terms. Contract is legally binding using electronic methods.
After 1 year the device belongs to you.
Free shipping is not offered for these plans. Late fees, cancellation fee will apply if violated.