Legal

Refund & Cancellation Policy

Last updated: 21 August 2026

This Refund & Cancellation Policy explains the terms under which OnX IPTV ("we", "us", or "our") handles refunds and cancellations for subscriptions purchased on onxiptv.com. It forms part of our Terms of Service.

1. Free Trial and Testing

Where a free trial or test period is offered, we encourage you to use it to confirm the Service works with your device and internet connection before purchasing. This is the best way to check compatibility and performance ahead of payment.

2. Money-Back Window

We offer a [INSERT: e.g. 7-day] money-back guarantee from the date of activation, subject to the conditions below. If the Service does not work and our support team is unable to resolve the issue, you may request a refund within this window.

To qualify, you must:

• Contact support and allow us a reasonable opportunity to troubleshoot the issue;
• Provide details of your device, app, and internet setup so we can assist;
• Submit your request within the money-back window.

3. Situations Not Eligible for a Refund

Refunds are not available where:

• The Service works as described but you have changed your mind;
• Issues are caused by your own internet connection, device, or network restrictions outside our control;
• You have breached our Terms of Service, including sharing or reselling credentials;
• The money-back window has expired;
• The subscription has been substantially used.

4. How to Request a Refund

To request a refund, contact us by email or WhatsApp using the details below. Include your order reference and a description of the problem. We aim to respond within [INSERT: e.g. 48 hours].

5. How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing times depend on your payment provider and may take several business days to appear on your statement.

6. Cancellation

You may stop using the Service at any time. Subscriptions do not auto-renew unless clearly stated at checkout. Where a plan does renew, you may cancel future renewals by contacting us before the next billing date; cancellation stops future charges but does not refund the current active term.

7. Chargebacks

If you have a concern about a charge, please contact us first — we will do our best to resolve it. Initiating a chargeback without contacting us may result in suspension of your account.